You all left me over the holidays! It’s OK. I’ll forgive you. This time.
After all, it isn’t just you that left me. My internet left me too. And I was so sad. So dejected. So lost.
The holidays around here were like hillbilly giftmas. It was just like any other day but with presents! The kids got us up around 7:30am and the mayhem commenced. Thankfully the females in our house were terribly grateful for every offering the tree had for us. The Diva has been skiing around our living room muttering nonsense lyrics to the Spice Girls on her ipod shuffle. I immediately plugged in the pink e-Reader that Andrew blessed me with so that I could begin downloading software and loading it with books.
Yeah
That went well.
First, the software wouldn’t download because Sony’s servers were so overloaded from everyone who got an E-Reader for Giftmas this year. Over and over I tried downloading it and eventually sought help from customer service via online chat. (at this very moment I am # 69 in queue AGAIN). They gave me the whole spiel about how it was a very popular item this year and that the servers were overloaded and to please try again later. Good enough.
Later I try again.
My software allegedly downloads. Yes, that’s right. Allegedly. My computer told me that it downloaded but apparently my computer cannot be trusted. I don’t know why I would trust a computer with alzheimers anyway. It isn’t like it remembers from day to day that it is authorized to play my itunes purchases, or even that itunes is even installed on my computer.
Back to the customer service chat queue.
The dude who comes on then tells me the exact same thing with the exact same words even though I already told him when I stated my problem to begin with that I had downloaded the software already but it is telling me that it can’t install it. Over and over we go through the fact that the server is overloaded. Finally I ask him “Are you telling me that even though my computer told me that the software downloaded, that it really didn’t download all the way and to ‘try again later’?”
“Yes, Melissa” he says.
Good enough.
I try again later.
Success! I have only been at this for FOUR HOURS now! The software installs and I am so excited I am damn near peeing my pants! So I started to register an account with the e-reader store. All goes well until I get to my financial information at which time it tells me that I am trying to change my financial information from outside my home country.
W
T
F!!!!!!!!!!!
The last time I checked I wasn’t on an Alaskan cruise. The last time I checked I wasn’t in a little cottage in the Scottish highlands or traipsing around the ancient ruins of Greece! The last time I checked I was in my cosy little home in Canada (and why is wordpress telling me I spelled cosy wrong?)
So back to customer service I go. Once I finally get back online with an agent he tells me the EXACT SAME THINGS again. I think they are required to copy and paste it word for word into every customer service call they get, which in turn, drives those of us who have contacted them at least four times already to the edge of sanity with a serious case of vertigo! (I am currently 53 in queue).
DUDE! I have already downloaded the damn software! The problem is that it is telling me that I am not in my selected country (Canada)! The problem is my financial information can’t be updated! He asks me “Are you using a valid US Credit Card?”
NO!
I am using a Valid Canadian credit card! I’m in Canada! I used Canada as my home country in my registration!
“Well, you should be able to use the Valid Canadian Credit Card then.”
I KNOW THAT! But it won’t LET me! It is telling me that I am not sitting where I know I am sitting and as a result I can’t spend any of my hard earned money in your store which will allow me to use the device that my husband spent his hard earned money on.
“Did you try another credit card?”
YES!
“Maybe there is something wrong with your credit card?”
NO! I use it online all the time! Both of them!
“Would you like me to change the information for you?”
(finally)
YES! This would prevent me from taking my e-reader back to the store and throwing it at the nearest clerk’s head. That would be nice.
After his struggle, we finally got my information in. Now I think there is a Rogue agent for Sony running around with my credit card information. But I am still so happy I don’t have a kindle. I downloaded a couple of books.
At this point my internet had enough of me and cut out. (37 in queue)
This evening my internet came back to me. We put our differences aside and I promised to not to use it to yell at Sony anymore.
I have finished one of my e-books and I love my device. I downloaded more books. I tried to read my copy of The Host.
First, the device froze up on me.
Then, all the quotation marks and apostrophes were replaced with question marks. This is the only book that is doing this to me. As funny as that is, it makes reading the book REALLY distracting and I would be much happier with a print copy of that particular book.
I am determined to love my e-reader. I suspect for awhile it is going to be a love/hate relationship.
On the upside, I am totally in love with my new socks. (23 in queue).

Rivendell By Janel Laidman Found in The Eclectic Sole
The pattern is Rivendell by Janel Laidman. The yarn is Dream in Color Starry in Dusky Aurora
(15 in queue)